Windmill Creek

Frequently Asked Questions

Are the Igloos Heated?

The Igloos are heated, but guests may still find them a bit chilly, blankets are provided!  Guests should still layer up and prepare for the cold or wet weather conditions including choosing the appropriate footwear for the outdoor walk to our Igloo Village.

Do I need a reservation? Is there a reservation fee?

Yes, our Igloo Dining Experience is now so extremely popular that every Igloo requires a reservation!

Along with our standard-sized Igloos that can hold up to a maximum of five (5) people, we offer two “Party Size” Igloos that can hold up to a maximum of twelve (12) people.

The reservation fee is non-refundable and is not applied to the final bill. The fee varies based on the date chosen, and size of your group:

Thursday/”Local’s Night”

• Standard Igloo [Holds up to 5 ppl max]: $25

Wednesday, Friday, Saturday & Sundays

• Standard Igloo [Holds up to 5 ppl max]: $35
• Party Igloo [Holds up to 12 ppl max]: $70

*** Please note that the reservation fee is paid in advance and is NOT applied to your food and drink bill.

I have a large group. Can I rent more than one igloo and can they be moved together?

Our Party Igloos seat up to a maximum of twelve [12] people.  Should the Party Igloos already be reserved on your preferred day/time, in most cases, you can rent more than one standard, 5 person Igloo. We will do our absolute best to seat your group in Igloos next to one another, however, please note that the Igloos CANNOT be physically moved together.

How early should I arrive for my reservation?

Please arrive 30 minutes prior to your scheduled reservation time and check in with the host located in the Lantern Room.  You will have an opportunity to do a tasting or purchase a glass of your favorite prior to entering the igloo.

Unfortunately, due to time restraints, we DO NOT offer wine tastings or flights in the igloos.

What if I need to change my plans?

You may cancel and receive a full refund of your reservation fee or reschedule your reservation, based on availability, up to 72 hours prior to your reservation time.

*We do not offer refunds of reservation fees for any reason including but not limited to weather conditions, COVID, travel delays, etc. within 72 hours of the reservation time.

Can I bring my own food to the igloo?

No outside food or drink is permitted in the igloos with the exception of celebration cakes.

Can you accommodate my dietary restrictions?

Please make note of your dietary needs when you book your reservation and alert your server when ordering. We will make every effort to ensure your dining experience is safe and enjoyable.  We have Gluten Free and Vegetarian options available on our Igloo Dining menu but we may not be able to make changes to non-gluten free or vegetarian menu items do to space constraints in our kitchen.

Can I bring my pet with me to Igloo?

Due to Health Department regulations, only licensed service animals are permitted.

Can I decorate the Igloo?

Due to the limited time to prepare the Igloos between seatings, we do not allow decorations. The Igloos are lit with twinkling lights and are beautiful without additional décor!

Is there entertainment?

Each igloo has a speaker that plays our in house playlist for your enjoyment.

Can my children join me in the igloo?

Yes, our igloos are family-friendly. We offer a few kids’ menu options and have non-alcoholic beverages available. Children must remain in the igloo for the duration of the reservation time. To ensure the enjoyment of guests in other igloos, children cannot roam and play outside the igloos.